FAQ

Frequently Asked Questions

How much does it cost for a custom sign?


Custom orders are priced based on several factors: size, materials used, amount of lettering, drawings or floral accents included, and the amount of time it will take to create the custom order. All of these factors are considered in the final invoice. Describe your custom order and I will give you a free quote! I am also happy to work within your budget!




What are your return policies?


CUSTOM ORDERS: Each custom order will receive a sketch design before their final order is created. I design each custom order based on the exact invoice sketching provided to the customer. All custom order invoices are subject to approval by electronic signature from the customer prior to the start of the project. If the customer approves and signs the final invoice, but finds an error in the final custom order after it is sent to them, they will not receive a refund or remake. I will do my best to try and fix the error for you on the order. However, if the errors were on my behalf, such as a misspelling or the design is significantly different than what the sketch & invoice describes, I will either provide a refund or remake the custom order at no additional cost to the customer. DELAYED SHIPPING: All orders are shipping through USPS. In Every Season Calligraphy is not responsible for a delay in shipping on behalf of USPS. Therefore, we will not provide any type of refund if your order is delayed as a result of USPS. BROKEN OR DAMAGED ITEMS: If you purchased an item from my online shop and received it broken or damaged, you can either receive a refund for the full cost (including your shipping cost) or have the purchased item replaced. Please email InEverySeasonCalligraphy@gmail.com for additional refund inquiries.




How does shipping work?


In Every Season Calligraphy ships anywhere to the United States via USPS. We are not currently accepting International orders at this time.




What payment methods do you accept?


All payments are due prior to any order production or shipment. In our online shop, we accept multiple payment methods including PayPal, Visa, Discover, MasterCard, American Express, JCB, & Diners Club. If you are local, you may also choose to pay in cash or through Venmo. If you find me at a vendor show, I accept Visa, Discover, MasterCard, & American Express as well as PayPal, Venmo & cash. If you wish to pay for a custom order using a check, I must receive and will cash the check before I send you the custom order. If I receive a bounced check, I will charge an additional $35 to cover the returned check fee from my account provider. Once this is covered, I will send the order to you.




What is the difference between a place card and an escort card?


A place card has only a guest's name on it. This can be strictly the first name only or both the first & last name only. It does NOT have a table number. At a wedding reception, place cards are already placed on the guest's table to designate the seat the guest should sit at. Place cards are also popular at the head table in order for each bridal party member to know what seat they need to sit in. An escort card has both the guest's name AND table number on it. At a wedding reception, escort cards are typically displayed in the entrance of a venue where guests can immediately see & take them to find their table.




Why do I need to provide my email address for a custom order?


In case I have any questions about your customizable order, I require you to provide an email address. An email address is the most efficient way for me to communicate with you. Your email address will only be used for follow-up questions upon submission of your order. It will not be shared with any other person or website nor added to any email blasts.





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